How Apartment Self Tour Technology Helped TDI Properties Reduce Vacancy by 40% and Scale Leasing Operations with Delet

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Snapshot

• Client: TDI Properties
• Location: Los Angeles, CA
• Portfolio: ~2000 units across Southern California
• Use Case: Apartment Self Tours, Leasing Automation & Property Management Automation
• Key Results:
  • Vacancy days reduced 40% (60 → 36 days)
  • Vacant units reduced from ~50 to ~30
  • Leasing teams shifted from showing units → closing qualified prospects

“Using Delet was a game-changer. Our team maximizes their time to show more prospects which allow us to lease units faster.”
— Danny Levin, COO, TDI Properties

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The Challenge: Scaling Apartment Leasing Across a Growing Multifamily Portfolio

TDI Properties is known for its hands-on, high-performance approach to property management across a growing Southern California portfolio. With approximately 2000 units under management, the team has built a reputation for operational discipline, strong occupancy, and consistent execution.

Managing Apartment Self Tours manually across multiple communities becomes increasingly difficult as portfolios grow.

Like many best-in-class operators, TDI relied on a proven leasing model:

• Scheduled appointments
• In-person unit showings
• Dedicated follow-up from leasing agents

While effective, this model required significant time investment from leasing teams and introduced natural constraints around travel, scheduling, and availability, especially in a market like Los Angeles.

Even with strong processes in place, TDI recognized an opportunity to further optimize:

• Increase leasing throughput with reducing headcount
• Reduce time lost to travel, traffic, and no-shows
• Shorten vacancy timelines across the portfolio

At the time, TDI was managing approximately 50 vacant units at any given time, with an average vacancy duration of 60 days.

For a team already operating at a high level, the goal wasn’t to fix leasing—it was to evolve for efficiency and cost reduction. 

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The Solution: Apartment Self Tour Software with Delet

TDI partnered with Delet to introduce a more flexible, technology-enabled leasing approach centered around apartment self-guided tours and intelligent access control.

With Delet in place, prospective tenants can:

• Schedule secure Apartment Self Tours online without leasing office coordination.
• Tour on their own time, without coordination delays
• Enter securely through controlled, trackable access
• Visitor Identity Verification before property access and monitoring

At the same time, TDI maintains full visibility and control through:

• Real-Time Tour Monitoring with Live HD Camera Monitoring
• Secure access permissions
• Real-time insight into touring activity

The impact on operations was immediate.

Leasing agents were no longer required to:

• Drive between properties for each showing
• Wait on late arrivals or no-shows
• Coordinate every tour manually

Instead, their role shifted to a higher-value moment in the funnel:

👉 Engaging prospects after they’ve already toured the unit and demonstrated interest

By the time a leasing agent connects with a prospect, the conversation has evolved from:

• “Let me show you the unit”
  to
• “Let’s move forward with your application”

This allowed TDI to preserve its high-touch leasing experience—while removing the operational friction behind it.

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Results: Apartment Self Tours Delivered Measurable Leasing Performance Improvements

By layering Delet into an already strong operating model, TDI achieved meaningful, portfolio-wide improvements.

Apartment Self Tour technology allowed qualified prospects to tour immediately, reducing scheduling delays and accelerating leasing decisions.

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40% Reduction in Vacancy Days

• Decreased from 60 days → 36 days on average
• Faster leasing cycles across units

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Significant Reduction in Vacant Units

• Reduced from ~50 vacancies → ~30 vacancies
• Improved occupancy consistency and revenue performance

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Higher-Impact Leasing Teams

Leasing agents now:

• Spend more time closing rather than coordinating
• Eliminate inefficiencies tied to travel and scheduling
• Ability to show more units per day increasing prospect pool through remote-showing

And all this happens without leaving the office!

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Improved Prospect Experience

Flexible Apartment Self Tours improved convenience while maintaining secure property access. from:

• On-demand, flexible touring
• Reduced friction in scheduling
• The ability to explore units independently

As a result, prospects enter conversations:

• More informed
• More engaged
• Closer to making a decision

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Maintained Security with Greater Flexibility

TDI emphasized strong confidence in:

• Camera-backed visibility into unit access
• Screened and trackable entry
• A secure framework for self-guided touring or remote-guided tours 
• Monitored access

This enabled them to expand access without compromising control—an important factor for a disciplined operator.

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Why Apartment Self Tours Improve Leasing Efficiency Without Sacrificing Security

For TDI Properties, the value of Delet goes beyond faster leasing.

It created a more efficient operating model—one that allows the team to spend less time on manual coordination and more time focused on high-value leasing activity.

By reducing friction throughout the touring process, TDI was able to:

• Improve how leasing teams spend their time
• Increase responsiveness to prospective tenants
• Reduce delays tied to scheduling and travel
• Maintain strong visibility and control throughout the leasing journey

The result is a leasing operation that feels more modern, more efficient, and better aligned with how today’s renters prefer to engage.

Importantly, TDI was able to achieve these improvements while maintaining the operational discipline and high-touch standards the company is known for.

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Customer Perspective

“What stood out right away was how quickly this changed our leasing flow. Prospects are walking into units on their own time or with a remote-guided tour, and by the time we connect with them, they’re already interested. That’s a completely different conversation—and it’s why we’re leasing faster.”
— Danny Levin, COO, TDI Properties

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Bottom Line: Apartment Self Tours Deliver Measurable ROI

TDI Properties already operated with a strong leasing foundation. Delet helped make that operation more efficient, more flexible, and more effective.

With Delet, TDI achieved:

• Faster leasing cycles
• Lower vacancy days
• Fewer vacant units
• Better use of leasing team resources
• A more streamlined prospect experience
• Greater visibility into self-guided touring activity

By shifting leasing agents away from manual showings and toward higher-value prospect engagement, TDI transformed time-consuming operational tasks into a more efficient leasing workflow.

The combination of Apartment Self Tour Software, Smart Lock Property Management, and Visitor Identity Verification created a scalable leasing workflow capable of supporting continued portfolio growth.

👉 Less time coordinating tours. More time closing leases.